How to Set Up and Manage Your MTFX Account

Opening and managing your MTFX account is straightforward. Register online, complete identity checks, and use your dashboard to send money abroad, manage recipients, track transfers, and download statements. This article explains each step so you can set up your account correctly and keep everything running smoothly. 

Account types

Personal

For individuals sending or receiving money internationally. 

Business

For companies that need to pay suppliers, contractors, or overseas staff.

What you need before you start

1. Personal accounts

• Valid government photo ID (passport or driver’s licence)
• Proof of address
• Basic contact details

2. Business accounts

• Legal business name and registration number
• Business address and contact details
• Beneficial owners’ information
• Proof of address for authorised signatories

How to open your MTFX account

• Choose Personal or Business

Select the account type that fits your needs. 

• Complete the online form

Enter your details and upload the required documents. Businesses should include registration documents and owner information.

• Verify your identity (KYC)

Follow the prompts to confirm your identity. This keeps your account secure and ensures compliant transfers. 

• Compliance review and approval

MTFX reviews your submission and may contact you for clarifications. Most accounts are approved quickly once documents are verified. 

• Access your dashboard

After approval, sign in to view live rates, set alerts, add beneficiaries, and start sending transfers.

Managing your account: key features

From your dashboard you can:

• Add, edit, or remove beneficiaries with saved details for faster repeat payments
• Send one-time or recurring transfers and view live FX rates before confirming
• Set rate alerts for chosen currency pairs
• Track transfers and view statuses in real time
• Download statements and payment reports for reconciliation
• Update personal, business, or banking details
• Get support via chat, email, or phone. Business clients may also work with a dedicated manager

Beneficiaries

• Use the exact name on the recipient’s bank account
• Include the correct IBAN or account number and the bank identifier (SWIFT, routing code)
• Save beneficiaries to reduce typing errors

Sending a transfer

• Choose your currency pair and enter the amount
• View the live rate, then confirm
• Select a saved beneficiary or add a new one
• Fund the transfer as instructed
• Track progress from your dashboard until delivered

Tip: Set a rate alert if you are looking for low exchange rates. You will be notified when your target rate is available.

Best practices

• Keep your profile and bank details current to avoid delays
• Save multiple beneficiaries and use templates for frequent payments
• Monitor transfer status and enable email notifications
• Respond quickly to any follow-up questions from compliance

Troubleshooting and quick fixes

• Document rejected

Re-upload a clear, uncropped documents. Ensure names and addresses match your application.

• Name mismatch

Use the legal name that appears on your ID or registration documents.

• Beneficiary errors

Double-check IBAN, account number, and bank codes. Small typos cause rejections.

• Transfer on hold

Compliance may need extra details. Check your email or dashboard messages and reply promptly.

• Cannot log in

Reset your password and verify you are using the correct email. If issues persist, contact support.

Why good account management matters

• Faster, more reliable transfers
• Fewer compliance follow-ups
• Clear visibility of rates, fees, and delivery status
• Smoother payment runs for both personal and business needs

Already registered? Sign in to your MTFX account and review your dashboard tools.