Customer Success Associate

Position title:
Customer Success Associate
Toronto - ON

Who we are...

We, at MTFX are looking for a driven, service-orieneted individual who is passionate about helping customers succeed. As a Customer Success Associate, you will work directly with our users via phone, email, and chat. In this role, you will gain broad experience of our different products and solutions in the first 12-18 months and be in a position to grow your career in many aspects of the business (e.g. sales, relationship management, solutions consulting, payment operations and product). We are looking for smart, hungry, and high energy professionals to join our dynamic and growing company. This individual is passionate, understands the urgency of a start-up like setting, and take ownership of their tasks while working in a team setting.

Responsibilities Who you are...

  • You are a recent university or college graduate with a track record of strong customer relationship skills looking to launch their career in a customer-oriented role with the opportunity to grow.
  • A confident communicator who will excel in conveying solutions and in-depth training via phone, email, and chat to customers.
  • You are organized, a quick learner, ambitious and computer savvy.
  • You want to join a cutting-edge FinTech company that will give you an opportunity to jump-start your career and grow quickly.
  • A relationship builder who is empathetic and able to understand the world in someone else’s shoes.
  • Interested in cultivating a deep knowledge of various software platforms, dashboards, and technical programs.

You have a track record of excellent client service and relationship skills

What you’d be doing…

Your day-in-the-life of Customer Success Specialist would look something like this:

First line of support

 - Responsible for receiving customer support feedback and disseminating that information appropriately with the team internally in a way that minimizes disruption while providing quality service

Resources and training

 - Develop and deliver new and advanced user training to customers. Create and maintain resources to support customers so that they use MTFX’s online platform.

Onboarding of customers

 - Onboard all new customers, ensuring that accounts are properly configured leading to launch and customers are trained on how to use our online payments platform. Continually optimize the onboarding processes based on new features and learnings from previous experiences

Education: University / College degree

Experience: Customer Service 2 years

More great stuff!

  • Excellent compensation plan.
  • We’ve assembled a great, friendly, group of people.
  • Flat organization where ideas are sought and accepted from everyone.
  • A great benefit plan.
  • Casual dress code.
  • Fast-paced, tech-driven environment.

Thank you for your interest, however only those are qualified and being considered for this role will be contacted. If you are not able to work out of the office Monday – Friday, please do not apply.

Job Type: Full Time

Please forward your resume and cover letter outlining how your experience relates to our requirements.

We have the best in the business and are always looking for great people.

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